Answer these questions to learn how to submit your claim.
Please select the option that best fits you:
Supply chain and labor shortages unfortunately continue to affect auto repair scheduling and timelines across the country.
At NJM, we are doing our very best to ensure your auto repair process is as smooth as possible, and you can count on your claim representative to guide you along the way.
Let’s start reporting your claim.
More Information About Claims
The last thing you need after you file a claim is a long wait for answers. Don't worry, we've got you covered. In a recent independent study, NJM had one of the top scores in the country for claims satisfaction. Report a claim online or by phone.
Personal Auto Insurance
NJM has been certified by J.D. Power for providing Personal Lines customers with “An Outstanding Auto Claims Experience”, seven years in a row.
Homeowners Insurance
Tell us about your property damage or theft, or let us know if you anticipate a liability claim against you.
Condo Insurance
Storm damage, fire, accident, or burglary? Regardless of the reason, let us know what happened, and we’ll take care of the rest.
Renters Insurance
We're here to help with your renters insurance claim. Tell us what happened at your place, and we'll take care of the rest.
Business Insurance
Report a claim under your workers’ compensation, commercial auto, ProEdge Businessowners Policy, ProPack Commercial Package Policy, or general liability policy.*
J.D. Power 2024 Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com/awards.
* Online options vary by product type, user type, and state.